FAQ’s

- Refunds*

If you are not satisfied with the product, we offer a 100% money back guarantee - no questions asked! That's how confident we are that you'd love it. In the case that you don't, just contact our 24x7 customer support team & get an easy refund. 

- Faulty Item Received

If you receive a faulty item, just send us a picture of it to info@yourcannabisbud.com along with your order number. If it is faulty, we'll send you a free reshipment. You don't have to send the product back to us 🙂 

- Not delivered on time

We usually ship the order from our factory within 2-3 days of receiving it. It takes up to 10-12 days for the order to be delivered to our customers. But, in some cases it might be delayed due to post office issues, custom clearances, etc. If your order is delivered to you outside the mentioned time-frame, we will offer you a 15% refund in store credits.

 - Wrong size received

If you've received the wrong size, please check the order you placed with us. However, if you ordered the right size, but still got the wrong one, we'll be more than happy to send you a free reshipment.

- I ordered by mistake/I'm no longer interested

The orders can't be cancelled after 12 hours of placing them. Because we usually ship them within 24 hours of receiving the order. 

- Do you ship worldwide?

Yes, we do ship Worldwide! If you can see your country while checking out please email us at info@yourcannabisbud.com

- How long will it take to receive my order?

Once you place your order, there will be a 1-2 day processing period followed by a 7-12 day shipping period. In total, it can take anywhere between 1-2 weeks to receive your items. 

- May I get a tracking number?

Yes, of course! All orders include a tracking number after the order is processed (1-2 days).  

- Where can I track my order?

Orders can be tracked on our website & through the link sent on your email.

Will you email me when my order is shipped out?

Yes! You will get a confirmation email after you have placed your order, and another when your order is dispatched.

- How can I pay?

We currently accept both PayPal and credit card payments! You do not need a PayPal account to pay.

- What happens if I type in the wrong address?

If you provide us with a wrong address and the shipment has not been sent out please email us at info@yourcannabisbud.com & we will change it to the correct address if it has been sent out, it is not our responsibility to re-send that item with your new address, so please make sure to type in your correct address when placing your orders!